Privacy Policy

This privacy policy sets out how Semai Gold uses and protects any information that you give us when you use this web site and our products/services. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

At Semai Gold we pride ourselves on keeping your information secure, using it only to aid in your experience buying jewellery. If you have any questions about our Privacy Policy please contact us via email: hello@semaigold.com

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HOW WE USE YOUR INFORMATION

We receive, collect and store any information you enter on our website or provide us over the telephone or in person with your permission. This allows us to carry out our contract with you; to carry out your orders, send you service emails and to comply with any applicable laws and regulations regarding fraud prevention and detection.
 

When you conduct a transaction on our website, as part of the process, we collect your information such as you name, address and email address. Your payment information will be used to process the payment and any refunds necessary. 

To provide you with the best customer service and support we will most likely have a record of your contact history with Semai Gold, potentially including past purchases, order-specific information (ring sizes, anniversary dates, etc). This information may come directly from you (the customer) or a partner, member of your family and/or friend(s) if the purchase is for a gift. This information helps us perform our contract with you and helps you use our website. It also means we can process returns.

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SHARING YOUR INFORMATION

We do not sell or rent your Personal Information to third parties. We may share, and you hereby consent to our sharing of, personal information with service providers and affiliates who assist in the delivery of our products/services we provide to you, the enforcement of our terms and conditions, and the promotion of trust and safety. If you are signed up to our mailing list you will receive marketing messages. We only send these emails with your permission.

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YOUR RIGHTS

You have the right:

- to be informed about how your personal information is being used

- to access the information we keep about you

- to request the correction of inaccurate information about you

- to request that we delete your data, to stop processing it, or to stop collecting it

- to stop direct marketing emails

- to complain to your data protection regulator (Information Commissioner's Office in the U.K.)

Analytics

This website collects personal information to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks

Internal links

Pages visited

Scrolling

Searches

Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.