Shipping & Returns

All items will be posted via Special Delivery within the UK to arrive by 1pm the next day. This ensures your jewellery is fully insured.

All purchases made on Sale Items are deemed final sale and are non-refundable. Unfortunately refunds or exchanges cannot be made on bespoke or customised pieces. The confirmation and 50% deposit paid (non refundable) is taken to be an agreement between customer and Semai Gold Jewellery on such orders. 

Semai Gold Jewellery cannot refund postage and packaging charges, or any tax and duties payable outside of the EU.

In the unlikely case of damage and breakages, please contact us within 24 hours of receiving your order. For any lost items please contact us within 24 hours of the expected delivery. We will endeavour to resolve the issue but we are unable to refund or reimburse any lost orders.